|■ Frequently Asked Questions
Q-0. Will Using compatible Inks or Ink Cartridges Void the Manufacturer's
Warranty on my printer?
If any manufacturer tells you that your warranty is voided
by the use of compatible inks or ink cartridges, please
feel free to recite the following:
Magnuson-Moss Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Sections 2302
No warrantor of a consumer product may condition his written
or implied warranty of such product on the consumer's
using, in connection with such product, any article or
service (other than article or service provided without
charge under the terms of the warranty) which is identified
by brand, trade or corporate name; except that the prohibition
of this subsection may be waived by the commission if:
The warrantor satisfies the Commission that the warranted
product will function properly only if the article or
service so identified is used in connection with the warranted
product, and the Commission finds that such a waiver is
in the public interest.
What does this mean to you as a consumer?
This means that the manufacturer cannot void your warranty
on the sole basis that you use compatible inks manufactured
by someone other than the manufacturer. This prohibition
includes the use of compatible cartridges, clip-ones,
continuous feeding mechanisms, refill kits, ink, etc.
The manufacturer will suggest that you use original cartridges
because they are concerned about inferior ink clogging
or ruining the printer. However, manufacturers are more
concerned that you will stop using their product! The
ink that we use is identical in chemical composition to
the original manufacturer's ink, but is premium grade
which actually improves performance.
*One tip: If you ever get your printer serviced
by the retailer, or bring it in for service, take out
the refilled cartridge out. The reason for this is because
the retailer that sold you the printer will probably have
their own parts and service warranty plan, and to save
themselves money, will probably try to blame any problems
on the compatible ink cartridge. Printer techs can be
very convincing, but rest assure that any problems with
your printer will not be due to the fact that you are
using compatible ink or ink cartridges. In fact, our ink
will improve your printer's performance!
Q-1. Is there any trouble with original ink when I use redgiant
all, you can use without any run-up operation or tedious
Q-2. What kind of quality control do Redgiant inkjet products
have to under go?
quality control begins long before the products come on
the market. Special storage tests under extreme climatic
conditions guarantte a long shelf life. Quality control
take place at every stage in the production process. The
final control involves examining the color consistency
and physical properties of the inks.
Q-3. How lightfast are Redgiant inkjet inks?
we must differentiate between indoor of dye-stuff and
outdoor of pigment. We guarantee six(6) months light fastness
for indoor inks and twelve(12) months for outdoor inks.
However, these tests are carried out under extreme climatic
conditions. In normal environment, the light fastness
is twice as high. When using a laminate with UV protection
for outdoor use, the ink remains lightfast for significantly
Q-4. Are Redgiant inkjet products manufactured exclusively in
This is primarily for practical reason. Based at the Redgiant
Head office, the inkjet division can take advantage of
the entire infrastructure of the company. This puts us
in a position to offer consistent high-quality products
at competitive prices.
Q-5. Why are original brand cartridges so expensive?
printer has become a "loss leader" in the industry. In
case of desktop printers, the price of many new inkjet
printers is only slightly higher than the cost of the
ink cartridges in them. People are shocked to find that
replacing the color cartridges and the black cartridge
can cost upwards of the price of printer. In purchasing
only full set of original cartridges, you have to pay
as much as your printer.
Q-6. How can I believe your inks are as good as the original
superior inks that have formulated from good ingredients
by our laboratory, almost the same and similar chemicals
and physical properties as the original inks. Using micron
technology, which reduces the phenomena of clogging or
precipitation of colorants. They are with same characters
as the original inks.
Q-7. Aren't all inks the same?
inks are not created equal. From the base of the chemical
composition to colorants and additives, there are many
varying combinations used when ink formulas are composed.
Of the three chemical bases used to formulate inks, water,
petrochemical solvents and oil are used. Aqueous inks
are common in desktop inkjet printers, in recent years,
found in wide-format commercial printers.
② The colorant, or the substance used to give color to
the ink, is either dye or pigment. Dye, consisting of
small molecules, is soluble and blends with the aqueous
solution. A water-dye based ink tints or stains the paper
on a molecular level. Because the dye is composed of single
molecules it lays flatter on the paper surface reflecting
light more evenly and appearing more vivid. However, the
smaller molecular structure of the dye-base ink also allowes
it to be damaged by UV light more rapidly that pigmented
inks. Pigmented colorant is insoluble. The pigment consists
of much larger molecules than that of the dye, therefore
the reflection of light received from a pigmented print
does not appear a vibrant due to the scattering of the
reflected light, The larger molecules does not allow a
pigment ink's print to last substantially longer than
a dye-based ink's print.
③ In recent years hybrid ink consisting of both dyes and
pigments has been introduced to the market. These inks
are being used in the latest line of Epson printers. The
hybrid dye/pigment ink is also referred to as archival
inks. The company claims that their archival inks will
last twice as long as pigmented ink, close to two hundred(200)
④ In addition to the chemical base and colorant, inks
also contain additives. Additives may include buffering
agents for control of the inks PH levels, resin for resilience,
and humectants for the prevention of evaporation. Other
ingredients added to many types of ink may include fungicides,
surfactants, and biocides. Each ink formula has a unique
formulation of each additive, again causing dramatic differences
in the final outcome.
Q-8. Why are your ink cartridges so much lower in price than
those offered by printer manufacturers?
our ink cartridges are priced as low as possible while
still maintaining our high quality standards and al are
warranted. Our ink cartridges can offer significant savings
when compared to using new original brand cartridges.
At the same time, all of our inks are sufficiently tested
Q-9. Why are some cartridges sold as "new" and others as "remanufactured"?
possible, we offer "new" cartridges. However, for printers
where the printer head incorporated in the body of the
ink cartridges, new cartridges are not possible. That
would violate patents held on the printer head.
Q-10. If the colors of my printout are incorrect like red looks
like brown, what are possible reasons for this?
configurations are wrong.
② The nozzle of the printer head are failing
③ Colors have mixed internally in the tank of in cartridges.
④ One ore more colors going empty.
Q-11. Why are there so many different cartridges?
shape and number of ink colors of each cartridges are
determined by the printer manufacturer at the time that
the printer is designed. All of our inks are formulated
fro each specific printer to insure that you of the highest
quality print results.
Q-12. Are the colors the same as the original?
OK, for practical uses. We can not say as "the colors
are same to the original", but can say as "the colors
are similar" only. If there are slight variation in color,
they can be adjusted by the sofwares or color management.
Q-13. What are OEM ink cartridges? And compatible ink cartridgesl?
cartridges are manufactured by the original printer manufacturer.
Compatible ink cartridges manufactured by third parties
other than the printer manufacturer which can be used
in place of the OEM ink cartridge. These cartridges work
as good as original cartridges with the lower cost.
Q-14. Will a compatible cartridge damage the printer?
our compatible cartridges have been tested to ensure no
printer damage will occur. Basically, cartridges including
chips are consumables. If they do no work well, they can
be easily changed.
Q-15. The printer can not identify a new cartridge installed.
How can I do?
better do like the following guides.
① Take out the cartridge and reinstall again.
② Use dry cloth or tissue to clean the chip and reinstall
③ Exchange the chip on the cartridge.
Q-16. What does the printer utility feature "Unknown" mean when
using compatible cartridge with chip?
continue. Gennerally it is no impact or influence to printer
Q-17. Is solvent based ink largely different from Aqueous ink?
solvent is volatile organic materal, so it can be easily
printedon ono-coated media. Acrly or PVC is sufficient
for solvent ink.
② But it mayharful for worker who use the ink because
it has strong smell and includes some carcinogens in solvent.
③ These days, the solvent is being changed with less-toxic
and lessharmful materials.
④ It only has pigment as colorant.
Q-18. What is the advantage of Redgiant's Eco-Solvent ink?
carcinogens in it, without strong smell
② The pigment colorant is well-dispersed, without sedimentation
for logn time-storage.
③ Very rae printer head problem.
④ complete compatibility for common Eco-Solvent printers
with Epson printhead ; Roland/ Mimaki/ Mutoh.
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|■ Return/Exchange Policy
All products returns shall be made in accordance with our return
policy, as then in effect, and must be made directly through
Redgiant Ink. You acknowledge the you have read and accept our
return policies, which can be found under the "shipping" section
of this website.
INKRANG is a registered trademark of Redgiant, Inc.
All other product names used here in are for identification purpose only and
may be trademarks of their respective owners. Redgiant disclaims any and all
rights in those marks.